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    General

    We operate our flagship service between Leicester, Fosse Park & Birmingham Airport.

    Please remember to leave sufficient time between your coach arrival at the Airport and your flight check-in time. We would recommend at least 1 hour prior to the opening of your flight check-in. Check with your airline regarding check in and boarding times.

    At the driver's discretion, Aircoach UK will aim to accommodate your booking if you are running late through no fault of your own. However, customers with bookings for a specific departure would be given priority, and you may have to wait for a later service.

    It’s great to know you’d like to praise a member of our team – you can let us know on this form.

    No - Aircoach operates the same service on 7 days a week, 365 (or 366!) days a year.

    Children 23 months and under can travel for free as long as they travel on an adult’s lap.  Please note, there’s no luggage allowance for an infant.  To ensure the safety of your baby we recommend bringing a child car seat, please note that the responsibility for fitting the seat rests with you.  When bringing a child car seat, please ensure that you book a seat for your child. 

    Please complete the form on our website and we’ll do our best to reunite you with it. All lost property will be held at First Leicester Control Centre, Belgrave Gate, Leicester, LE1 3GQ for up to 28 days.

    Sorry, we don’t. There are toilets available inside the terminal at Birmingham Airport and at St Margaret’s bus station during normal opening hours.

    Tickets

    For the best fares and a guaranteed seat we recommend booking on our website, up to four hours before departure. Click below to book your cheap airport travel tickets prices starting from £9 - getting you to Birmingham airport in under an hour, and dropping you off right outside the terminal doors!

    Find out where to catch Aircoach by clicking here

    Book tickets now

    Subject to space being available, our drivers will be happy to sell you a walk up fare of £16 – if there’s no space available, they’ll advise you of the next departure time. If you know when you’re travelling, it’s best to book ahead and receive booking discounts. Contactless, including Apple & Google pay is accepted – sorry, we can’t accept cash.

    Children under 14 years of age will not be carried, except when they are accompanied by a responsible person aged 16 years or over. Where doubt exists as to the eligibility of a child for unaccompanied travel, it is the responsibility of the passenger claiming such eligibility to produce evidence of age. As safety is our main priority, all passengers including unaccompanied children must wear a seatbelt at all times where the service requires it and seatbelts are provided.

    For large groups, please complete our contact form and we’ll discuss your requirements with you.

    If you make an online booking at aircoach.travel your seat is guaranteed on your selected journey.

    Tickets for Aircoach UK services can’t be changed once purchased and a non-refundable (subject to our terms and conditions).

    Please complete our contact form before booking so we can discuss your requirements with you.

     

    No, everyone pays the same great value fare.  English National Concessionary Travel Scheme (ENCTS) Passes are not valid on Aircoach UK services.

    Return travel can be booked, just click on the link below. Return prices start from £18 -  getting you to Birmingham airport in under an hour 24 hour seven days a week.

     

    Book tickets now

    No, travel between St Margaret's Bus Station to Fosse Park only, and Fosse Park to St Margaret's Bus Station only is not permitted on this service.

    Baggage

    We’ve got space on board for one piece of luggage not weighing more than 20kg (plus a smaller bag that can fit on your lap/under your seat, please do not occupy other seats with them) per passenger. Any additional luggage will be carried at the driver’s discretion if space is available.

    Yes, our drivers will help you load. Smaller bags that can fit on your lap/under your seat can be brought on board (but please don’t occupy other seats with them).

    Sorry, we aren’t able to carry these items.

    At this moment in time we’re not able to carry sporting equipment or other oversized items – sorry!

    Baggage is carried at the passenger’s risk. Aircoach will use its best endeavours to carry the baggage safely and securely but assumes no liability for any loss or damage to baggage while in its possession, nor any consequences arising from the loss of or damage to baggage. We recommend that customers take out travel insurance that covers the whole of your journey.

    No, your buggy is carried for free regardless of how many other pieces of luggage you have.

    The driver will decide and make the final decision.

    Advantage

    All you need to do is have an existing general Aircoach customer account or sign up for a customer account.

    Your Advantage account is your general Aircoach account, details of points accrued will be located in your main account. There is no separate Aircoach Advantage account. 

    To create and Aircoach customer account, just visit this link https://aircoach.travel/user/register and follow the prompts to complete your details.

    Advantage points are earned for each purchase you make online at https://aircoach.travel  – for every £1 you spend, you earn 1 point, these are then stored in your account for use on future bookings.

    Your points will be valid for as long as you have an active Aircoach Customer Account

    No, points are only earned when you book on the website?

    You receive 1 point for every £1, so in the above example, you will receive 12 points

    When you make a booking on the website and reach the payments page you can use your Advantage points to pay for your ticket as long as you have enough points in your account. For every £1 spend you will need 10 points so a ticket which costs £7 will need 70 points.

    Advantage points can be redeemed once you have enough points to pay for the cheapest ticket in your booking – e.g., if you have enough points for one ticket, but you are purchasing two tickets, points can be redeemed against one of the tickets.

    No, at the purchase stage, you will be offered an option to use Advantage points against your bookings, you don’t have to use them and can continue to accrue points to use at a later date

    You can check your points total in your Aircoach account. Also, when you are making a booking, you will be notified of how many points you currently have available and if you have enough to use for a ticket.

    Yes, if a journey is cancelled and your booking is unused, points will be reverted back to your account

    If you have included the Flexibook option, then yes, you can amend your booking.

    No, points are generated based on the price of the fare only. 

    No, points can only be used against future Aircoach bookings when you have accumulated enough for one ticket.

    No, points are non-transferable to another account

    Aircoach Advantage is a loyalty program to reward our loyal and repeat customers, earn points online as you book your journeys with Aircoach. Redeem those points for future bookings as they accumulate.

    Flexibook

    The Flexi Add On allows you to change the date and/or time of departure on the route you have booked up to 30 days either side of your original booking.

    FlexiBook offers you great peace of mind through control of your booking. Should any changes occur in your schedule, you can amend your booking accordingly online.

    Flexibook customers

    Bookings cannot be changed unless the FlexiBook Add On is purchased at time of booking. Changes must be made no later than one hour before the service commences from point one (ie the point where the route originates from) and not mid journey.

    If the fare is different than the original fare purchased you will have  to pay the fare difference when changing our booking.

    Non Flexibook customers

    Aircoach will make a change to a booking (if Flexibook has not been purchased) within 48 hours of purchase by calling our Customer Service Team.

    If the fare is different than the original fare purchased you will have  to pay the fare difference when changing our booking.

    Any changes required outside of this 48-hour period – no changes will be made.

    Tickets are non-refundable.

    No, the change can only be made to dates and times on the original route you have booked.

    To amend your booking, you will need to have created an Aircoach account. You must log into your account and click amend my booking – then just select your new journey time and date and a new email confirming your changes will be sent to your email address.

    The journey can only be changed up to 30 days either side of your original booking.

    Flexibook customers

    Changes must be made no later than one hour before the service commences from point one (ie the point where the route originates from) and not mid journey.

    If the fare is different than the original fare purchased you will have  to pay the fare difference when changing our booking.

    Non Flexibook customers

    Aircoach will make a change to a booking (if Flexibook has not been purchased) within 48 hours of purchase by calling our Customer Service Team.

    If the fare is different than the original fare purchased you will have  to pay the fare difference when changing our booking.

    Any changes required outside of this 48-hour period – no changes will be made.

    Tickets are non-refundable.

    No, all add-ons must be purchased at the time of booking your original journey.

    No, FlexiBook is only available to book online.

    No, all purchases are non-refundable.

    No, all purchases are non-refundable.

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